FAQ

ABOUT OUR APPOINTMENTS

DO YOU CONFIRM APPOINTMENTS WITH A PHONE CALL?

Yes, prior to leaving for your cleaning appointment, our clean team will give you a courtesy call to let you know we are on our way.

If we are running late, our clean team will call you to let you know.

WHAT IF I NEED TO RESCHEDULE MY CLEANING APPOINTMENT?

Please give us as much notice as possible. If you would like to reschedule, no problem, just let us know as soon as you can.

CAN I WALK ON THE CARPET RIGHT AFTER CLEANING?

Yes,  please use caution. Wet feet from damp carpet can make tile slippery, be careful not to fall.

DO I NEED TO LEAVE MY HOUSE WHILE YOU ARE CLEANING

You can stay or leave if you wish. You are not required to be there. We will lock your house up for you and call you after the job is done to confirm all doors have been locked.

ANY RECCOMENDATION BEFORE YOUR CLEAN TEAM ARRIVES?

Please clear the floors by putting kids toys etc. on the bed and prevaccuum

CLEANING DETERGENTS

ARE ALL CARPET & UPHOLSTRY CLEANING DETERGENTS ABOUT THE SAME?

No, economical detergents have a high ph which leaves a soapy residue that attracts dirt like a magnet and includes bleaches which weaken dye and dim color.

Our detergents are selected for quality, tested and health reccommended by the Environmental Protection Agency.
……….. are designed to repel dirt and prevent resoiling.
………..are 100% soapfree, non toxic, non corrossive non allergenic and color safe
……….. cost us more but our customers prefer healthy cleaning detergents.

CARPET CLEANING

HOW OFTEN SHOULD I CLEAN MY CARPET?

Manufactures recommend professional carpet cleaning every 6 months.

WHAT IS YOUR CLEANING METHOD

We high pressure steamclean, healthy solutions rinse the soil while a high powered vaccuum extracts.
We scrub the carpet aggressively so padding stains don’t wick back up after the carpet dries.
In our 30 years of cleaning carpets, we have tried every method and found this way works best.

EVERYTIME I HAVE MY CARPETS CLEANED, THE SAME STAINS REAPPEAR IN A WEEK

Some stains like spills sink into the padding and are pressed by foot traffic into the padding.
Steam cleaning alone will not reach deep padding stains so padding stain may wick up after cleaning.

To solve the padding stain problem, we aggressively scrub padding stains over and over again with a scrubber. Aggressive scrubbing is the best way to effectively remove padding stains to prevent the same stains from reappearing a week after cleaning.

The padding works like a sponge absorbing any spill that penetrates it. Should a padding staing wick up after cleaning, scrubbing with a towel and just water will make 95% disappear. If the padding stain persists, we are happy to make a no charge visit to correct the problem.

IS STAIN REMOVAL GUARANTEED?

Most stains can be successfully removed but some stains are permanent like bleach stains, planter mildew stains, dye stains and sun fading.

DO YOU REMOVE FURNITURE

Yes, we move light furniture. We will not remove china cabinets, entertainment centers, beds, dressers, pool tables etc..

HOW LONG WILL MY CARPET TAKE TO DRY?

Dry time depends on the season. Summer 6 hours, winter 24 hours.
We can restore extremely soiled carpets but extreme cleaning takes longer to dry.

HOW DO YOU GUARANTEE CLEANING SATISFACTION?

We do a walk thru after the cleaning job with every customer, carefully inspecting every room cleaned.

In some cases, the customer may ask us to reclean an area, which we are glad to do. We are not happy until the customer is 100% happy.

After we leave, if our customer calls us with any cleaning problem after cleaning, we are happy to visit and do a no charge cleaning to correct the problem.

HOW DOES YOUR PET STAINS AND ODOR REMOVAL WORK?

Pet stains and odors are problematic because they sink down into the padding and are difficult to reach.

Steam cleaning doesn’t reach the padding.

To reach the padding, we presoak the padding with 4 pet safe pet treatments and then aggressively scrub with a high speed 100 pound scrubber,  scrubbing the padding and killing the bacteria causing the odor in about 20 seconds.

TILE AND GROUT CLEANING

HOW OFTEN SHOULD TILE AND GROUT BE CLEANED?

Grout is very porous so soil easily penetrates and gets embedded below the surface discoloring the grout.

Yearly cleaning is reccommended to retain appearance. Several factors influence cleaning frequency like family size, pets and foot traffic, if the tile is in a high traffic area.

WHAT IS YOUR TILE AND GROUT CLEANING METHOD?

First, we use a scrubber to clean soil and strip wax.

Second, we scrub every groutline with a grout stick to remove embedded soil.

Third, we do a high pressure rotary steamcleaning to extract the soil.

Fourth, we seal the  grout to block soil and stains and extend appearance.

The tile is dry after job is complete and can be walked on immediately.

WHAT DO YOU RECCOMMEND FOR ROUTINE MOPPING?

We recommend apple cedar vinegar which is healthy and safe.

Most consumer tile cleaners  contain harsh chemicals & bleaches which are corrosive, toxic and wear away the grout prematurely making it break down, crack and crumble.

UPHOLSTERED FURNITURE CLEANING

HOW OFTEN SHOULD I CLEAN UPHOLSTERED FURNITURE?

Manufactures reccomend cleaning every 15 months. If the furniture is in front of a T.V. or in a high traffic area, cleaning every 9 months.

WHAT IS YOUR UPHOLSTERED FURNITURE CLEANING METHOD?

First we presoak and scrub to loosen the soil. This makes steamcleaning the couch more effective.
Included is healthy thyme disinfectant which kills all bacteria in 20 seconds.

HOW LONG WILL MY FURNITURE TAKE TO DRY?
In summer 12 hours, winter 24 hours.
WHAT ABOUT PROTECTIVE TREATMENT?

The original protective treatment is wear dated and lasts about a year.
Wear removes protective treatments ie. the friction from sitting and moving about.
Manufacturers reccommend reapplying protective treatment after cleaning.

ORIENTAL RUG CLEANING

HOW OFTEN SHOULD I CLEAN MY ORIENTAL RUG?

Every two to three years under normal foot traffic.
Every year if high foot traffic, if the rug is located in a high foot traffic area like TV room, entry or hallways.

IF I SPILL, WHAT SHOULD I DO?

Fold a towel four ways and stand on it for a minute to absorb the spill.
Clean with mild dish washing soap, dilution at two drops per cup of water.
Avoid using store bought carpet cleaning products.

HOW LONG DOES ORIENTAL RUG CLEANING TAKE?
From pick up to delivery, it takes approximately two weeks.
WHAT IS YOUR ORIENTAL RUG CLEANING METHOD?

We clean the rug in our plant.
1. We dust both sides using an air compressor.
2. We spot clean under a black light.
3. We immerse the rug in our “swimming pool” and we clean underwater using heavy rollers to press the soil out gently.
4. We mount the soaked rug on racks and lift to the ceiling using 4 carpet blowers to dry quickly.
5. We clean the cotton fringe with cotton cleaner.
6. We apply protective treatment designed for wool.

After the cleaning is complete, both sides are clean and even the most difficult pet odors removed.

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